Key Account Management

We are looking for a dynamic and results-oriented Key Account Management (KAM) to join our team. In this role, you will be responsible for managing a portfolio of key manufacturing business accounts on the AROBID B2B e-commerce platform, focusing on maximizing customer satisfaction and business value. You will work closely with clients to optimize their online presence and drive business growth through the platform. RESPONSIBILITIES: - Customer Management: Receive VIP customer groups from the BD Team, onboard and maximize customer value, ensuring they clearly understand how to use the AROBID platform to optimize business operations and user experience. - Relationship Maintenance: Manage assigned key accounts, ensuring high satisfaction and engagement. Proactively connect, regularly assess performance, and address challenges. Support optimizing stores, improving conversion rates, and expanding the market. - Customer Support and Success: Act as the main point of contact for support requests, working closely with the Customer Service team to resolve issues promptly. - Performance Optimization: Monitor account KPIs, analyze data efficiency, and propose improvements to enhance customer experience. - Cross-functional Collaboration: Coordinate with internal departments (product, marketing, operations) to improve service quality and develop sustainable customer management strategies. REQUIREMENTS: - Bachelor‘s degree in Economics, Business Administration, Commerce, or related fields. - Minimum of 1-3 years of experience working with large enterprise customers in account management or B2B sales, preferably with experience on B2B e-commerce platforms or digital solutions supporting business. - Excellent customer relationship management skills, with the ability to work with large manufacturing enterprises and develop long-term relationships. - Proficient in Microsoft Office and customer management tools (CRM, account management), with the ability to analyze data and present strategies. - In-depth knowledge of B2B e-commerce, business behavior, and customer experience optimization strategies. - Professional communication, presentation, and negotiation skills; sharp analytical thinking with the ability to provide data-driven optimal solutions.