Customer Service - Flight Ticket App

Customer Service - Flight Ticket App Scope of Work - Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint. - Providing accurate, valid, and complete information by using the right tools, methods, and processes. - Immediately updating serious cases/inconstant situations. - Ensuring a high level of customer service and a positive guest experience. - Proactively updating information/knowledge about customer service. Income - Total Salary: 11.000.000 – 13.000.000 vnd/month. - Base Salary: 8.000.000 vnd/month. - Meal allowance: 500.000 vnd/month. - Night shift allowance: 30% base salary. - Voice allowance: 1.000.000 vnd/month (If you handle Inbound). - Monthly KPI incentive: 900.000 – 1.200.000 vnd/month (Depend on your performance). - 100% salary in 2-month probation time. Benefits - Join the insurance regimes according to the provisions of the Labor Law. - Accident insurance 24/7. - 14 days of leave/year. - 13th Monthly Salary. - Annual Health Checkup. - Working in a dynamic, professional environment with many opportunities for advancement. Requirements - Graduated from High school or equivalent. Majors is an advantage. - Fluency in English (Speaking, listening, writing, and reading) – working 100% English. - At least 6-month experience in Customer Service roles or any relevant ones. Work Schedule - 5 days/week (any 2 days off). - Shift: Rotate 24/7 (according to the arrangement of the team leader, rotate shift once a month, up to 3-month night shift) - Day shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00. - Night shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00. Work Location QTSC Building 1 – No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City.